PRIVACY POLICY

Last Updated: 2025-08-10

This Privacy Notice for Genwriter (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

  • Visit our website, or any website of ours that links to this Privacy Notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns?

Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our Table of Contents below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information?

Some of the information may be considered “special” or “sensitive” in certain jurisdictions (for example, your racial or ethnic origins, sexual orientation, and religious beliefs). We do not process sensitive personal information.

Do we collect any information from third parties?

We do not collect any information from third parties.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information?

We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe?

We have adequate organizational and technical processes and procedures intended to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Learn more about how we keep your information safe.;

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights?

The easiest way to exercise your rights is by visiting your account page or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full here.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

7. HOW DO WE HANDLE YOUR THIRD PARTY LOGINS?

8. HOW LONG DO WE KEEP YOUR INFORMATION?

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

10. DO WE COLLECT INFORMATION FROM MINORS?

11. WHAT ARE YOUR PRIVACY RIGHTS?

12. CONTROLS FOR DO-NOT-TRACK FEATURES

13. DO WE MAKE UPDATES TO THIS NOTICE?

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register, modify your applicant profile, modify your account within the application, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • names
  • phone numbers
  • email addresses
  • mailing addresses
  • job titles and employers
  • qualifications and certifications obtained
  • contact preferences
  • contact or authentication data
  • billing addresses
  • debit/credit card numbers

Sensitive Information

We do not process sensitive information.

Payment Data

We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/en-de/privacy.

Third Party Login Data

We may provide you with the option to register with us using your existing third party account details, like your Google, Microsoft or Apple account. If you choose to register in this way, we will collect certain profile information about you from the third party account provider, as described in the section called HOW DO WE HANDLE YOUR THIRD PARTY LOGINS?.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

  • Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services. Depending on how you interact with us, this data may include IP address, device information, browser type, usage dates/times, pages and files viewed, and other actions you take.
  • Device Data: Information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device, this data may include IP address, device/application identification numbers, location, browser type, hardware model, internet service provider, operating system, and system configuration information.
  • AI Service Data: Model inference metadata (e.g., request timestamps, model identifiers, token counts, error codes) when you use our AI features.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts.
  • To deliver and facilitate delivery of services to the user.
  • To respond to user inquiries/offer support to users.
  • To send administrative information to you.
  • To request feedback.
  • To provide AI-assisted features by transmitting your inputs and necessary context to our AI Service Providers (e.g., Azure OpenAI) and returning outputs to you.
  • To monitor service quality, troubleshoot, and prevent abuse of our AI features.
  • To send you marketing and promotional communications. You can opt out at any time. For more information, see WHAT ARE YOUR PRIVACY RIGHTS?.
  • To protect our Services.
  • To identify usage trends.
  • To determine the effectiveness of our marketing campaigns.
  • To save or protect an individual’s vital interest.

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason under applicable law, like with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill our legitimate business interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. These may include:

  • Consent.
  • Performance of a Contract.
  • Legitimate Interests. This includes engaging AI processors (e.g., Azure OpenAI) and, where applicable, transferring data to the regions in which those services operate, with appropriate safeguards.
  • Legal Obligations.
  • Vital Interests.

See this section for more specifics on each basis. Learn more about withdrawing your consent.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

Vendors, Consultants, and Other Third-Party Service Providers

We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf. These providers act as our processors under data processing agreements that require confidentiality, appropriate security, and prohibit using your content to train their foundation models unless we have enabled such use or you have provided consent.

Third parties we may share personal information with include:

  • AI Service Providers (Google Cloud AI, Azure OpenAI)
  • Authentication and Account Management (Firebase Authentication, etc.)
  • Cloud Computing Services (Google Cloud Platform)
  • Invoice and Billing (Stripe)
  • Analytics (Posthog)
  • Hosting (Cloudflare)

We may also share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Specific details about how we use such technologies and how you can refuse certain cookies are in our Cookie Policy.

6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In Short: We offer products, features, or tools powered by AI, machine learning, or similar technologies.

We offer AI Products through third-party service providers, including Google Cloud AI and Azure OpenAI. Your prompts, uploaded content, and generated outputs may be shared with these AI Service Providers solely to provide the AI functionality you request. We configure providers to limit retention and disable use of your content for training where such controls are available. Where available, we use EU or regionally scoped deployments to minimize cross‑border data transfers. You must not use the AI Products in violation of any AI Service Provider’s terms.

Our AI Products

We offer AI-assisted document generation. All personal information processed by our AI Products is handled in line with this Privacy Notice.

7. HOW DO WE HANDLE YOUR THIRD PARTY LOGINS?

In Short: If you register or log in using a third party account, we may have access to certain information about you.

Our Services allow you to register using your third-party account details. The information we receive may include your name, email address, friends list, and profile picture, as well as any other information you decide to make public. We use the information only for the purposes described in this Privacy Notice. We recommend that you review the privacy notice of your third party provider to understand how they collect, use, and share your personal information.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice or as required by law. When we have no ongoing legitimate business need, we will delete or anonymize it, or securely store it until deletion is possible.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate security measures to protect your personal information. We leverage provider controls such as network isolation, encryption in transit and at rest, abuse monitoring, and role-based access controls. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that unauthorized parties will not be able to defeat our safeguards. You should only access the Services within a secure environment.

10. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect or market data from children under 18.

We do not knowingly collect, solicit data from, or market to children under 18 years of age. If we learn that personal information from users under 18 has been collected, we will deactivate the account and delete such data. If you become aware of any data we may have collected from children under 18, please contact us.

11. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, you have rights that allow you greater access to and control over your personal information.

Depending on where you live (EEA, UK, Switzerland, etc.), you may have certain rights under applicable data protection laws—such as the right to request access, rectification, or erasure; to restrict or object to the processing of your personal information; or to data portability. See HOW CAN YOU CONTACT US ABOUT THIS NOTICE? to take action. You also have the right to withdraw consent at any time.

To unsubscribe from marketing, click the unsubscribe link in our emails or contact us using the details in HOW CAN YOU CONTACT US ABOUT THIS NOTICE?. We may still send you service-related messages.

12. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting. Currently, no uniform technology standard for recognizing and implementing DNT signals is finalized, so we do not respond to them. We will inform you if this changes.

13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will have an updated “Revised” date. We may add or change AI Service Providers (e.g., Azure OpenAI). Material changes will be reflected here and, where required, we will notify you or seek consent. We encourage you to review this Privacy Notice frequently.

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect, details about how we process it, correct inaccuracies, or delete it. You may also have the right to withdraw your consent to our processing of your personal information. To request to review, update, or delete your personal information, please visit your account page.

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us by post at:

Malte Hedderich
Friedensstr. 4
61476 Kronberg im Taunus
Germany

Alternatively, you may reach out to us via our contact page